FREQUENTLY ASKED QUESTIONS

Like our kitchen, it never closes but our preferred hours are between 9.00a.m.and 6p.m. We will always have our answering service on and you can email 24/7!

Yes. Copies are available on request.

The earlier the better to ensure you are successful in securing your preferred day and time. Usually 3-4 weeks is sufficient notice. We understand that everyone is busy so if you have left things to the last minute, we could still be able to accommodate you. It’s always worth calling to check our availability.

We are based in Newcastle and travel to all areas. Extra charges, to cover time and fuel costs, apply to areas outside of Newcastle and the surrounding areas.

You can call or email with: your name; contact phone numbers; venue address; event type; event date; guest of honour and age, if applicable; preferred starting time and the approximate number of guests. We can then discuss the best options available, tailor them to suit your event and provide a quote. Confirmation will be made via email or phone.

Once confirmed, you will have 10 days to pay a non-refundable deposit either by direct credit, money order or cheque. The balance is then due 7 days prior to the event or in cash only on the day. All payments must be identified with your surname and date of event.

An invoice for the required deposit will be emailed. On payment, a confirmation showing full details of the booking and when the balance is due will be forwarded. Our preferred terms are 7 days but understand that some clients will require 30 days to process payments.

50% DEPOSIT REQUIRED WITHIN 10 DAYS OF BOOKING REQUEST.

BALANCE DUE 7 DAYS PRIOR TO EVENT OR PRE-ARRRANGED CASH ONLY ON THE DAY

CANCELLATIONS

Private Children’s Parties

Non-refundable deposits are accepted as the cancellation fee if cancellation falls within 14 days of the party. If we are able to fill the cancelled time, a refund will be made at our discretion. We will do our best to accommodate postponements due to unforeseen circumstances, without penalty, if we are available.

Commercial/Corporate Events

Once the non-refundable 50% deposit is received and a Confirmation is issued, the deposit paid is accepted as the cancellation fee if cancelled within 21 days of the event. Please ensure you have a wet weather plan as cancellations due to weather conditions or other unforeseen events within 48 hours, require payment in full.

EXCEPTIONS- For bookings during November and December, once the confirmation is issued the full fee is due. Refunds beyond this policy are at our discretion.